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- In compliance with the Consumer Protection Act (CPA) reservations are subject to acceptance of our Terms & Conditions.
- Pre-payment is required by the client to secure the accommodation. Confirmation of the deposit payment is required by direct payment to the bank account for Leaves Signature Guest House.
- For international transfers:
• The rate is calculated in South African currency and payment is required in South African currency (ZAR).
• Payment will be the net amount and has to be free of any commissions and / or bank charges.
• Payment must be made into the South African Bank Account of the Leaves Signature Guest House.
- Please e-mail proof of payment to info@leaves.co.za or fax to +27 (0)86 665 6489.
- Alternatively credit card details for a direct debit. We prefer Visa or MasterCard, but all major credit cards are accepted.
- The quoted rate includes breakfast and 14% VAT.
- Due to live booking options via internet, reservations are only secured on proof of payment of the required deposit on a first come, first served basis. We cannot be held responsible for loss of a booking/s due to delayed payment.
- We do not accept cheque payments unless 10 working days are given for cheque clearance to validate a booking/s prior to arrival.
- Cancellation Policy:
• Cancellations made up to forty eight (48) hours prior to the arrival date - no deposit will be retained.
• Cancellations after the deadline, full deposit will be retained.
• Non-arrivals – full deposit will be retained.
• Reduction in room nights while checked in will be charged as follows:-
• Accommodation less than 13 days, at least 48 hours notice of cancellation is required
• Accommodation of 14 days or more at least 7 days notice of cancellation is required.
• No deposit will be retained should the room nights be sold at any of the above given cancellation stages.
- Delayed charges:
Should we need to charge your account for any beverages, telephone charges, tours, Wi-Fi, etc., expensed after check-out, we will contact you explaining the reason for this charge within 5 days after departure.
- Non-Smoking Policy:
Please note that Leaves Signature Guest House is a non-smoking facility. Should the non-smoking policy of our establishment be ignored, penalties will be levied without consultation. For your convenience ashtrays are available at designated smoking areas.
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